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Effective Date: June 14, 2026 (Cookies & Tracking section added)
D1DX Ltd. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, https://d1dx.com (“Site”). By accessing or using our Site, you agree to the terms of this Privacy Policy.
We may collect and process the following information:
Personal Identifiers: Name, email address, phone number, and other contact details you provide when contacting us.
Usage Data: Information about your interactions with our Site, including IP address, browser type, operating system, referral source, pages visited, and the dates/times of your visits.
We use the collected information for the following purposes:
To Provide Services: Responding to your inquiries and fulfilling your requests.
Site Improvement: Analyzing usage patterns to enhance user experience and improve our Site’s functionality.
Communication: Sending administrative information, such as updates to our terms and policies.
We process your personal information based on the following legal grounds:
Consent: When you provide your information voluntarily.
Legitimate Interests: To improve our services and ensure the security of our Site.
We do not sell or rent your personal information. We may share your data with:
Service Providers: Third-party vendors who perform services on our behalf, such as website hosting and data analysis.
Legal Obligations: Authorities when required by law or to protect our rights.
As an international agency, your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that your information remains protected.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or destruction.
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Depending on your jurisdiction, you may have the following rights regarding your personal information:
Access: Request a copy of the data we hold about you.
Rectification: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your data under certain conditions.
Restriction: Request restriction of processing under certain circumstances.
Objection: Object to processing based on legitimate interests.
Data Portability: Request transfer of your data to another organization or to you.
To exercise these rights, please contact us at [email protected].
Our Site may contain links to external websites. We are not responsible for the privacy practices or content of such sites. We encourage you to review their privacy policies.
We use the official WhatsApp Business Platform (operated by Meta) to respond to customer inquiries that you initiate. The following applies to all WhatsApp communications with us:
Customer-initiated only: We do not send proactive marketing messages, broadcasts, or promotional content via WhatsApp. We reply only to messages you send us first, within WhatsApp's customer-service window.
Data handling: Messages you exchange with us via WhatsApp are processed by Meta Platforms Ireland Ltd. under WhatsApp's own privacy policy and terms of service. We retain message content within our customer-support system (Chatwoot) to maintain conversation continuity and to comply with applicable record-keeping obligations. Retention is limited to the period necessary for those purposes.
Your choices: You can stop messaging us at any time. To request deletion of WhatsApp conversation data we hold about you, contact us at [email protected].
We use cookies and similar tracking technologies on our Site. This section explains what we use, why, and how you can control it.
Cookie consent. When you first visit our Site, a consent banner lets you accept or decline each category of non-essential cookies. You can change your preferences at any time by clicking Cookie Settings in the footer.
Google Analytics 4
Provider: Google LLC.
Purpose: Analytics — we use Google Analytics to understand how visitors interact with our Site (pages visited, session duration, referral source).
Tracking ID: G-M0TWXZ0Z9P.
Cookies set: _ga, _ga_* (expire after 2 years).
Legal basis: Consent. These scripts are blocked until you accept the “Analytics” category.
Meta Pixel (Facebook Pixel)
Provider: Meta Platforms, Inc.
Purpose: Marketing / advertising measurement — we use Meta Pixel to measure the effectiveness of our advertising campaigns and to understand actions taken on our Site after clicking an ad.
Pixel ID: 625787323117257.
Cookies set: _fbp (expires after 90 days).
Legal basis: Consent. The Pixel script is blocked and consent is revoked by default; it is granted only after you accept the “Marketing” category.
Google reCAPTCHA
Provider: Google LLC.
Purpose: Functional — anti-spam protection for our contact form. reCAPTCHA analyses user behaviour to distinguish humans from bots.
Cookies set: session cookies set by Google (no persistent tracking cookie under this category).
Legal basis: Consent. The reCAPTCHA script is blocked until you accept the “Functional” category.
Matomo Analytics (self-hosted)
Provider: Self-hosted by D1DX Ltd. on analytics.d1dx.cloud.
Purpose: Analytics — we run a self-hosted Matomo instance to measure aggregate traffic with full data control.
Cookies set: None — Matomo is configured in cookieless mode and IP addresses are anonymised. No personal data is sent to any third party.
Legal basis: Legitimate interest (Article 6(1)(f) GDPR). Because Matomo operates without cookies and without transferring data outside our infrastructure, no consent is required for this tracker.
How to withdraw consent. Click Cookie Settings in the Site footer at any time to open the preference panel and change or withdraw your choices. You can also delete cookies already set through your browser settings; your browser’s help pages explain how. Note that disabling certain categories may affect Site functionality.
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
D1DX Ltd.
